At GenMerchz, we are committed to ensuring that your orders reach you quickly, safely, and at the best possible rates. Please read our shipping policy carefully to understand how we process and deliver your orders.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Pre-order or customized items may take additional time; expected processing/delivery times will be stated on the product page.

Once your order has been processed, you will receive a confirmation email with your tracking details.

Shipping Destinations

We currently ship to:

• Nigeria (nationwide delivery via trusted logistics partners).
• Malaysia (nationwide delivery).
• International Shipping – Selected countries (shipping rates and timelines vary).

Shipping Methods & Delivery Times

• Nigeria: 2–7 business days (depending on location).
• Malaysia: 2–5 business days (West Malaysia) | 5–10 business days (East Malaysia).
• International Orders: 7–21 business days (depending on destination and courier).

Delivery times are estimates and may be affected by customs clearance, courier delays, or unforeseen circumstances.

Shipping Rates

Flat-rate shipping applies to most domestic orders.

Free shipping promotions may be offered for selected products, bundles, or order values (details will be displayed at checkout).

International shipping rates are calculated at checkout based on weight, destination, and courier.

Order Tracking

Once shipped, you will receive an email or SMS with a tracking number.

You can track your package directly on the courier’s website or via our Order Tracking page.

Cash on Delivery (COD)

Available in Malaysia & Nigeria only.

COD may not be available for high-value or bulk orders; pre-payment will be required.

Customs & Duties (International Orders)

Customers are responsible for any customs fees, import duties, or taxes charged by their country.

GenMerchz is not liable for delays caused by customs clearance.

Customs & Duties (International Orders)

Customers are responsible for any customs fees, import duties, or taxes charged by their country.

GenMerchz is not liable for delays caused by customs clearance.

Undeliverable / Returned Packages

If a package is returned due to incorrect address or failed delivery attempts, the customer will be responsible for re-shipping fees.

Need Help?

For shipping questions, please contact us:

info@genmerchz.com

+60 11 7234 0074 (Malaysia) | +234 9163482657